At Helmi Fashion, we want you to love what you buy. If something isn’t right, we’re here to help.
Eligibility for Returns
- You can request a return within 2 days of receiving your order.
- The item must be unused, unworn, and in its original packaging with tags intact.
- For hygiene reasons, certain products like earrings cannot be returned unless they arrived damaged or defective.
How to Request a Return
- Email us at [Your Support Email] or WhatsApp us at [Your Contact Number] with your order details and reason for return.
- Our team will guide you through the return process.
Refunds
- Once we receive and inspect the returned item, we’ll process your refund within 5–7 working days.
- Refunds will be issued to your original payment method.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
Exchanges
- If you prefer, you can exchange your item for another product of the same or higher value (difference in price will need to be paid).
Damaged or Wrong Items
- If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with unboxing video, and we’ll arrange a replacement or refund.
